Frequently Asked Question (FAQ)


Who is Lifeafar?

Lifeafar (previously known as FAR International, The Apartment Medellín, and Apartment International) is a real estate investment and hospitality company specializing in premium designed short- and long-term vacation rentals. As the first brand to combine premium hotel and home sharing in Colombia, Lifeafar offers renters a luxurious and authentic experience at an affordable price, and investors financial freedom by owning a piece of the world. With properties open in Medellín, Bogotá, Cali, and Cartagena, investment opportunities in Puerto Rico, and additional plans to expand around the globe, we’re the next generation of living and investing abroad.

What is the minimum stay?

Studios and one bedroom apartments have a two-night minimum, and larger units have a three-night minimum. In select circumstances we can accomodate shorter bookings, please make your request when booking. Long-term stays are for more 30 days and a maximum of one year. When booking a long-term stay, guests will receive additional documentation prior to check-in and are expected to sign on arrival.

How do I make a reservation?

Just follow a few simple steps to make a reservation:

  1. Search for the apartment you want, pick an arrival and departure date, select your party size, and submit an availability request.
  2. Once you submit your request, we'll contact you within 24 hours to confirm your reservation.
  3. In order to confirm a reservation, we will request a security deposit to be paid via Paypal. You will not incur any additional fee for paying security deposits this way. Within 24 hours our reservation system will send you an email confirmation.
  4. Prior to your arrival, you will receive an email to start the check-in process online. Please make sure you answer all questions and provide all documentation to ensure a successful check-in.

Note: Your reservation will not be held until you make the security deposit payment. All of our prices are in U.S. dollars.

How and when do I pay the remaining balance?

The full reservation amount needs to be paid with a credit card on arrival. You can also pay in cash using U.S. dollars or Colombian pesos. If paying in Colombian pesos, the balance is calculated at the current daily rate of exchange. We will calculate the peso amount using Banco de la Republica on the day of arrival. Other methods of payment are available (i.e. wire transfer, PayPal) but will incur an additional cost.

For long-term bookings of three months or more, rent for the first and last month will be due on arrival. Otherwise the full amount is due at arrival.

Note: Check-in will not be granted without full payment.

Does the price include tax?

On the reservation contract, a Colombian Value Added Tax (VAT) is not included. However, non-Colombian residents are exempt from this tax. Per Colombian law, we will make a copy of your passport and the migration arrival stamp during check-in to ensure exemption from this tax.

Colombian residents and citizens are subject to the VAT.

When do I get my security deposit back?

The security deposit will be refunded within 72 hours via PayPal. If during the check-out inspection we find any damaged items or determine that the house rules were violated, we will contact you with the fees and subtract them from the security deposit refund.

Can I cancel my reservation?

If you do need to cancel a reservation, please contact us as soon as possible. Please note, the initial security deposit is not refundable.

Last minute cancellations, or those requested after the reservation has started, are not subject to any kind of refund. You will be responsible for the total rental amount. In those cases, the security deposit is refunded less any damaged items or costs associated with violation of the house rules.

How and when do I get the keys to the apartment?

Before your arrival, we will contact you and confirm your arrival time. A member of our team will meet you at the apartment to welcome you, give you the keys, sign the rental agreement and collect payment for the reservation balance. Foreign guests will need to provide a passport upon arrival. Colombian citizens will need to provide their cedula.

If your arrival is delayed, please call us directly or message us on WhatsApp using the numbers below. After 11:00 PM we recommend you call us directly.

General Number 24/7 Emergency
Bogotá +57 300 417 6444 +57 350 219 6657
Cali +57 350 422 7718 +57 310 823 8792
Cartagena +57 350 600 5183 +57 350 439 1958
Medellín +57 312 784 2567 +57 311 712 0877

We highly recommend you use our airport pickup service (see below) so you can pay with a credit card in advance and be taken directly to the apartment from the airport. Taxis are available but prices can fluctuate depending on the driver and require Colombian pesos.

How long does it take to get from the airport to the apartment?

The ride from the airport in a taxi is about 20 - 60 minutes depending on the city, the final destination in the city, and traffic.

Do you offer airport pickup services?

Yes. We can provide a personalized airport pickup service for $15 - $40 USD depending on the city and property location. You can request this when you book an apartment, and our guest service team will provide a price and confirm all the details.

What is the check-in and check-out time?

Check-in starts at 4:00 PM, and there is a $10 charge for check-ins after 8:00 PM. If you are planning to arrive before 4:00 PM, please contact us and we might be able to provide an option for storing your luggage until check-in.

Check-out is 12:00 PM.

What is the maximum occupancy?

The maximum occupancy is shown for each apartment in the listing description. You are responsible for not exceeding the maximum occupancy, and you can be asked to leave the property if you overlook this requirement.

Are there extra charges for gas, electricity or water?

There are no additional charges for gas, electricity, or water.

Is there a charge for cleaning and how often are the apartments cleaned?

Cleaning is included in the initial reservation amount of the apartment. Please leave the apartment tidy, as there may be an additional cleaning charge if the house rules are violated.

If you would like additional cleanings during your stay, we offer cleaning services, including a complete change of towels and sheets, for an additional cost.

For bookings of 30 days or more, you’ll receive one free cleaning per month. This complimentary service helps keep the apartment in good working order and up to our cleanliness standards.

Are bed linens and towels provided in the apartment?

Yes, bed linen and towels are provided as well as a complementary set of toiletries.

Is smoking allowed?

No. All apartments are strictly non-smoking and the smoking of any substance is against the house rules. A fee will be deducted from your security deposit if we discover there was smoking of any kind.

Is there hot water in all the apartments?

Yes, all units have hot water systems.

What happens if I break something?

Accidents happen and we are here to help. Please call using the phone number for your city location and we’ll assess the damage and do our best to try and fix or replace the item/s at the lowest possible cost. It’s always much quicker and simpler to remedy cases of broken or damaged items during your stay, so please call us as soon as possible.

What if I need help or information during my stay?

If you need assistance or have any questions, we are here to help. Please use the general guest service number below to contact us during regular business hours, and if you need us between 6:00 PM and 8:00 AM please use the 24/7 line. You can reach us by dialing direct or messaging us on WhatsApp, and in the case of an emergency or after 11:00 PM, please call us direct.

General Number 24/7 Emergency
Bogotá +57 300 417 6444 +57 350 219 6657
Cali +57 350 422 7718 +57 310 823 8792
Cartagena +57 350 600 5183 +57 350 439 1958
Medellín +57 312 784 2567 +57 311 712 0877

Do you provide highchairs or cots?

No, we don't provide high chairs or cots. Select apartments have pull out sofas.

Are pets allowed?

In general, pets are a violation of the house rules and are not allowed. However, there are select properties that allow them. If you’d like to bring a pet, please let us know when you make your booking request and we will do our best to accomodate you.

Do the apartments have telephones?

All the apartments have telephones and local calling is provided free of charge. We recommend you purchase your own mobile phone or a SIM card for your current phone for extended stays.

Do the apartments have Internet access?

All of our apartments have fast WiFi Internet access.

Do the apartments have a safe to guard my valuables?

All apartments have digital safes at no additional cost. The safes will be open on arrival so you can set your own code, and you’ll be shown how to use it during check-in. Please leave the safes unlocked when leaving the apartment so we can reset the codes.

Do the apartments have parking spaces?

If you need parking, please let us know when you request to book and we’ll let you know if the apartment building has it or suggest paid parking nearby. If you would like to hire a car during your visit, we can recommend several quality companies.

Can I bring overnight guests back to the apartment?

You are allowed to have overnight guests, but we might need to register your guests depending on the local law. If so, for foreigners we will need a copy of their passport, and for Colombian citizens a copy of their cedula.

Can I use all available rooms, even if I am traveling alone?

The rent includes access to all areas of the apartment. Consider it your home away from home.

Can I have a party in the apartment?

Parties are not allowed, and we ask that you always maintain a respectable level of noise, especially after 10:00 PM. Keep in mind that by closing the balcony doors you can lower the level of noise going outside and to other apartments significantly.

We reserve the right to deduct a fee from the security deposit if we receive complaints about noise or inappropriate conduct. We also reserve the right to immediately evict all renters and their guests from the property who violate Lifeafar rules or policies. In the case of eviction, there is no refund given on the remaining value of your stay under any circumstances.

How can I extend my stay?

If you’d like to extend your stay, please let us know at least 24 hours prior to check-out. If there is availability we’d be happy to work with you and change your departure date.